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Re: [RC] Refusing Entry - Barbara McCrary

Actually, I just remembered that I DID use this technique once.   A rider complained to me, during the awards presentation, that someone pushed her out of first place in a LD ride and that I "cheated her out of first place."  I reacted instantly and told her that there was no way I would believe the rider she mentioned would have been rude enough to push her out of the way.  I knew the accused rider too well to believe that story.  Later I wrote the accuser a note and told her that since she was unhappy with our ride, she might prefer to select a different ride next year, rather than ours.  The accuser has been very nice to me ever since.
 
Barbara
 
 
----- Original Message -----
Sent: Monday, June 04, 2007 9:01 AM
Subject: Re: [RC] Refusing Entry

I have thought of a way to deal with this, although I've never had to implement it.  If someone were complaining loudly, screaming at ride management, etc., I think I would say sweetly that since they were unhappy with our ride, I would be happy to refund their entry fee and they could go home immediately with no completion.  And next year they might prefer to select a different ride to attend.
 
Barbara 
----- Original Message -----
Sent: Tuesday, May 29, 2007 12:08 PM
Subject: [RC] Refusing Entry

"This is an on-going problem with these 2 riders.  They've established a pattern of behavior across this region and we've all been putting up with them.  They CAN be nice.  I sincerely wish they'll make a habit of it!"

Susan,

I am sure this has already been done...  Has someone TOLD these two riders that they are being obnoxious to the point that rider managers are threatening to quit?  Have the ride managers who HAVE quit contacted these two riders and told them that they are part of the problem?  Maybe these two are just oblivious, and don't know that they are trouble makers?  Perhaps if someone who has been directly affected to the point of not managing a ride tells them that, they might get their heads out of the sand?

Or, perhaps, this course of action has already been taken and they just don't care?

Wonder if some peer pressure (all riders in camp actually letting them know when they are being obnoxious and  - especially important - when they are being nice) might work?  A sort of "endurance intervention."

Alissa

Replies
Re: [RC] Refusing Entry, Barbara McCrary