Endurance.Net Ridecamp Archives

I understand where you guys are all coming from. However, I have a new qh that I measured for easyboots. ( and yes I have used them before, years actually) I had my measurements and called easycare, gave them the measures and was told I needed a size 3. I thought it seemed a tad big but I trusted them in "knowing what they are doing" I got the boots and they didn't fit at all. I re-measured before calling easycare (so I didn't feel like an idiot) in case I was wrong. My measures were exactly the same. I called and was told I measured wrong and that their chart was always correct....etc. I tried a size 2 and it was still big. I went to their website and looked at their easyboot calculator, typed in the measures and it came up as a size 3 again. When I called easycare again they just kept saying I measured wrong, and that was that. I have talked to at least ten other people that had the same issue. I like their products but not their customer service. Thats just my lousy 2 cents

Tx Trigger <txtrigger@xxxxxxxxx> wrote:

>>>Why would you want to buy from easy care if you know you are spending more?<<<

 

While Bobs posts sound like there is some personal ax to grind against Easycare, I'll toss out some thoughts.

 

My husband recently needed a new pair of boots for him (not his horse). We went to a local tack shop that had a good selection, tried on a few pairs, and had a salesperson in there that was very helpful finding the right boot for his needs. While I know I could have gone home with the boot style, and size, and ordered for much less on line, we bought them from the store that serviced our needs. 

 

 I can apply that to Easycare. How many companies can you e-mail with some of the most basic to complicated technical  questions on how to use a piece of equipment, and they will be HAPPY to e-mail you back, or talk to you on the phone, helping you figure out how to get the best possible results from their product? With many large companies, you are lucky to have someone help you that has even used the product, much less have someone use it on a daily basis, and actually be part of the development team for that product.

 

It is not always about paying the least, but also getting the service you desire. That of course is not to say you can not buy from one of the on line retailers, and still call Easycare direct for any help and assistance, as they are very customer service minded.

 

Customer service, product development etc. is worth something to some of us, and that is maybe why some have NO problem spending a little more to buy direct if desired. But again, it seems there is more to this that Bob might be indicating, for him to continue to beat this issue, and to continue to name Easycare in his posts, instead of a generic product and company.

 

Jonni in TX

 

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