Endurance.Net Ridecamp Archives

> Ya know... it's truly AMAZING what the salespersons answering the phones at
> Easycare - aren't aware of.... Just called them, talked with a very nice lady
> (whom I won't name - since Easycare has obviously already blackballed the
> company I just purchased from... Because I made the mistake of 
> naming them...) ,
> when I asked about their warranty disclaimers posted on their own website -
> she'd never heard/read them!  So here's what she said about those 
> warranties...

The customer service rep may not have read it from the actual 
website, but it's the same warranty info that you are reporting 
below.  It's the same document that is universally used.

The problem with the vendor you mentioned has been an ongoing 
problem, and the fact that you reported who they were had absolutely 
nothing to do with the fact that we already knew they were violating 
policy and have been working to correct the problem.

> #1 - with the receipt from ANY dealer on brandnew Easyboots you get a 90 day
> 'defect' warranty. Doesn't matter if I buy them from Easycare, Jeffers or an
> eBay vendor.  The 'defect' warranty is only for replacement/repair 
> of defective
> materials - IF - the company decides it was defective - not caused through
> NORMAL use (or misuse)

That is correct.  As long as the Ebay vendor is selling legitimately 
the warranty stands.

> #2 - If you buy it - and you realize they don't perform the way you were led
> to believe.. WOOPS! Hope you didn't actually PUT it on your horse - 
> since they
> ONLY give money back on boots that do not appear to have been used.

That is also correct.  However, customers have been able to put boots 
on a horse and found they were the incorrect size and exchanged them 
because they kept them clean.

> #3 - Those warranty cards you get with the boas - aren't neccessary. Since
> you still need to keep the original reciept - and you only get the 
> warranty as
> detailed in #1 & #2. They just like to keep a file of people that bought the
> product. (Probably to send catalogs to, possibly creating a 'sales list' like
> most other retailers do - and then sell to other companies.....)
> - LP (investigative reports......)

That is also correct, you don't actually have to send the warranty 
card in.  We don't sell or give our customer list to 
anybody.  Catalogs are only sent upon request.  There is other 
information on the card that is useful for us to have.

I just don't think it's fair to the network of EasyCare dealers to 
sit by and let people post about buying a product for under 
retail.  It's also not fair to other consumers.

Karen



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