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[RC] Cool Medic vests -- any problems?? - Naomi Preston

My husband and I bought these vests last year, but mine doesn't "plump up" when it's soaked in water.  The cells of the quilting just stay flat.  But looking at his, most of the cells really plump up with the water, but a lot of the cells on his vest are flat, too.  I emailed Cool Medic about the vests, but no reply.  Has anyone else had any issues with these vests?  Susan Favro, from Healthy as a Horse, offered to talk to the manufacturer for me about the vests.(Thanks so much, Susan!!)  I've only used my vest 3 or 4 times, and am pretty disappointed with it.  But I've heard other people rave about them!  Would like to hear if anyone else has purchased a defective vest.
 
Naomi Preston