Endurance.Net Ridecamp Archives

It seems like 'most' people have good luck with US
Rider; I wish I was one. I called them once when my
truck broke down (not hauling horses, luckily). I was
put on hold for a long period of time and the person
whose phone I was using needed it back, so I hung up
and called the closest tow company on my own. I called
US Rider an hour later, told them my situation, and
was told to just mail in my tow bill and they'd
reimburse me. Imagine my suprise when a couple weeks
later I got a letter denying my claim. Why? Because my
husband (who is not a USRider member) paid the bill
when he picked up the truck. When I called US Rider
about it they said that the tow bill needed to be
signed by ME since I was the member. Huh? It didn't
matter that I was driving; apparently I still broke
some rule and it got them out of paying. They blamed
their underwriters for the refusal. At any rate, now
that I read here that some people have had tows paid
when the driver wasn't even a US Rider member, it
really ticks me off that my premium paid for that and
yet I couldn't get reimbursed when I was legitimate.  


Kristi  


     
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