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[RC] Rude riders - Susie Jones

Sandy Adams wrote:
 
"endurance rides are a PRIVILEGE! If RMs and their volunteers have to put up with arrogant, self centered, snotty, mouthy riders or crew members, they will not be willing to DO all this hard work  anymore. It isn't just a matter of cutting trail or proof - it is a mater of behaving like respectful adults,. no wonder we have a new generation of snotty kids who don't have any manners:)"
 
I find this thread very timely and interesting, having just returned from helping with the Colfax Coal Rush ride.  We had a rude rider incident on Sunday: a rider who was upset at having taken the wrong trail at a corner came into camp and began screaming at ride management.  Being one of the ones that was taking the brunt of her screams, I know that there was no reasoning with her: she wouldn't listen to us, only scream at us.  People watching the scenario later told us that they found it embarressing.  I can only imagine the "first impression" that new riders may have received if they witnessed the event.  She was also rude to the vet who checked her horse (the vet had been busy "doing her job" and was unaware that the woman had just thrown a completely immature, inappropriate temper tantrum).
 
We had to have another rider explain to her that she had the option to stop at this point and receive completion only (she'd done at least 55 miles due to being off trail) or do the last 9 mile loop and get a placing.  She opted to finish the ride and get the placing.  At the finish, I went over and apologized to her for loosing my temper and raising my voice to her (I was ashamed of myself for allowing her to "push my button".  I will try in the future not to stoop to that level).
 
I checked the rule book after I got home.  As someone else noted in an earlier post, it appears that you can deny entry to a rude rider but I couldn't find any mention of being allowed to disqualify one.  Can anyone clarify this for me?
 
Thanks,
 
Susie Jones
AERC# 7997
Miami, NM