Endurance.Net Ridecamp Archives

In my experience, USRider is interested in feedback from members about 
their concerns.  A call to the company yielded this very useful 
suggestion: put the emergency # in your cell phone!  Of course, my cell 
phone is often in my purse, which once was locked in my car by my dog. 
The service rep also suggested giving a trusted & available friend or 
family member the USRider # so in an emergency you could get it from them.
	I was surprised to learn that USRider's coverage goes with the person, 
not the vehicle, which means that if someone, say a crewmember, is 
moving your rig for you and gets in trouble, USRider won't come.  I am 
urging the company to have short-term memberships for non-family members 
so that crew could be covered for the length of a specific event rather 
than for an entire year.
Laney

Sharon Levasseur wrote:
> And this, folks, is why I called and complained to them when someone locked my
> wallet into my truck 4 years ago.  Who on earth would imagine that the number
> wouldn't be on the window sticker?  I assumed it was there, and it wasn't.  I
> went to my friend's house and visited their website, and it wasn't there
> either.  It was late on a Sunday night so there was nobody answering their
> sales phone number.
>
> I did NOT have the money for a locksmith so my friend's husband got into the
> truck by prying open the back window.  He broke the latch doing it.  Later when
> I called USRider to complain about the number not being on the window sticker,
> they told me I should have KNOWN to call the locksmith and then submit the bill
> to USRider for reimbursement.  They would not, however, reimburse me for the
> broken latch.
>
> The reason they gave for the phone number only being on the membership card is
> that they didn't want anyone who was not a member to call for assistance.  That
> is the dumbest reason I've ever heard of!  They already ask for a membership
> number when you call, and if you don't know it they verify who you are using
> other information.
>
> I still have a membership, but now the number is written on a sticky note and
> stuck to my window under the USRider sticker.
>
> Maybe if we band together we could make them change this STUPID practice.
>
> -Sharon L. in Maine
>
>
>
>
> Quoting Tracy Blue <mydogwedge@xxxxxxxxx>:
>
> > MY WIFE IS STRANDED on the highway and doesn't have
> > her USrider card, can someone PLEASE give me the
> > emergency number?? You can call me at 218-729-0119!
> > PLEASE HELP!
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Ridecamp is a service of Endurance Net, http://www.endurance.net.
Information, Policy, Disclaimer: http://www.endurance.net/Ridecamp
Subscribe/Unsubscribe http://www.endurance.net/ridecamp/logon.asp

Ride Long and Ride Safe!!

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