The pad was a dixie midnight and yes it can be verified
the pad was shipped Aug 15 2003 to the address provided by Linda.
I am the Canadian rep for Dixie and she had it sent to
a third party in the US to save taxes and shipping.
She contacted me in the fall and said it had
not arrived at the US address.
At that time I contacted Karl at Dixie for shipping
confirmation . She was then instructed that the US post office must be
contacted concerning this. They would have a record if the parcel arrived at the
station.
I did not hear from Linda again until of Nov 2003 at
the AGM. I was surprised that she had not received the pad as I had not heard
from her I assumed it showed up.
I then told her again the parcel must be traced through
the US mail service. (when shipments originate in Canada we can trace them and
insure all parcels where ever we ship to in the world)
I asked her to contact Karl direct for the information
she needed to start a trace and her brother (whose address she had it
shipped to) must contact the post office and fill out the necessary
forms indicating he had not received the parcel.
I contacted Karl to inform him of the
situation.
Until the posting on ridecamp I had not heard from
Linda and she had not called Karl. It
was assumed that the pad had been received.
The return address is clearly marked and the pad has
not returned to Dixie.
This is not a case of a disgruntled customer not
getting help or satisfaction. It is a case of no communication. We cannot help
when we do not know there is a problem.
Paddi Sprecher Canadian Trail House
www.CanadianTack.com 1-866-987-4816
toll free order line Canadian Distributor for Dixie Midnight No-Sweat Vent
Pads EasyCare Stirrups and Easy Boots Biothane Tack, Skito Equalizer
Pads Cashel Flymasks Yacht Braid Horse equipment
>>The order was processed on my card immediately
and sent - but never received
Have you contacted your credit card to file a dispute? If not, do that
ASAP. can the company you ordered the pad from verify that they actually
shipped the pad out? Raven
