Every time I have used US Rider I've had a good experience. They always ask
if my horse is OK first before anything else. This last time, I wasn't
hauling a horse, but rather a gooseneck flatbed with 3 tons of hay on it. My
truck decided at that time to completely die. Apparently, I got a bad tank
of gas and it ruined major parts of the engine to the tune of almost $5,000
later.
Anyway, I called them, and they sent two tow trucks, both of
which they said were completely covered. One to haul my truck to the repair
shop and the other to haul my hay to my house. I was kind of floored by
that. Well, alright then!
However, the dispatch person failed to
write down that I explicitely said the trailer was a gooseneck,
consequently, neither tow truck was equiped to pull my trailer home. All
they had was a fifth wheel. Fortunately, I was able to call the person whose
trailer it was and arrange to borrow their truck. So after they took me home
to get my car, I followed the tow truck with my pickup to the repair place
and then drove another hour to get the friend's pickup to go back and get
the trailer with the hay on it.
They were there in 45 minutes and I was
way out on some boondock country roads. So far, I've paid USRider less money
than all the help they've given me, so I'm a satisfied customer. And they
always call back every so often to see how I am and make sure things are
going smoothly. I am sure there is always going to be some exception to the
rule, but that hasn't affected me yet.
