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I take my Taurus to my local Ford dealership for service and they, too, 
go above and beyond.  I had it in last week and it had to stay 
overnight.  Their courtesy driver came all the way out to the ranch 
where I work - probably 25 miles from the dealership-  to pick me up 
when my car was ready.  I always get a call a few days after from the 
manager of the service department (a woman) asking if I was pleased with 
the service.
laney

Jonni Jewell wrote:

> > > > Maybe because Dodge dealers are as inept and sloppy as Ford dealers in
> > > >        
> their shops<<<
>
> Hummm, we always hear stories of how a dealership did not take good care of
> a customer etc. etc.  I live in a town with the population of under 5500. We
> have dealerships for all three of the major truck makers. When we bought our
> truck (2001 F350 loaded) , we did NOT buy locally, but we take the truck to
> the dealership for ALL oil changes etc. (they still treat us as if we bought
> it there)  I have a good relationship with the service department. Well, our
> F150 (AKA the little truck) was making a "noise". We took it in, and of
> course, it would not make the noise, and they found nothing wrong. (one
> always feels better when they get to the doctors office, and the horse is
> often 'healed' when the vet arrives) They hooked it to the diagnostics, they
> ran it for so long in the parking lot, it ran out of gas, and they had to
> put $20 worth in it and they test drove it....nothing wrong.  Total bill
> when I picked it up was $20 for the gas. I then drove about 3 miles, and it
> died. Called the service dept., and they were out to me in about 20 min.
> with a mechanic. They figured out what it was (now that it finally broke,
> and was not just a noise that they never did hear), and called a tow truck,
> offered me a ride home, and the truck will be done Monday.
>
> Like Merryben, I had service above and beyond what I expected.
> Unfortunately, it seems rare these days, to have that sort of service. I
> know that most dealerships will not go above and beyond 'the call of duty'
> to take care of a customer. And then if they do, they will pay for it out of
> their pockets. Maybe this is just another advantage to be living in a
> smaller town where we are known by name when they see us, not by a name on a
> work order. But, good service from those evil "dealerships" is still
> happening, and one can still get a big ol' truck and trailer towed down off
> a mountain with a road side assistance program that does what is said it
> would do when you joined.
>
> Everyone is quick to post when they have a complaint on something, so I just
> wanted to join Merryben in letting folks know when things go right. If you
> ever need a Ford dealer when hauling near Decatur Texas, contact me first to
> house your horses, and then contact Karl Klemmet Ford, and ask for James in
> service. He will take care of y'all........
>
> Jonni
>
>
>
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