Comfort saddle search

["Sharon Saare" <sharonsaare@dellnet.com>]

At the time Celeste called me about a saddle, I told her of our policy.  I can't send a rep out to fit someone's horse unless

they are prepared to do business withthe shop.  This has come about as a result of many people running my reps wheels off...

just to get a fitting, so they could buy someone else's saddle.  One woman...a contributor to Ridecamp had my rep drive 400

miles to --she told me--fit two horses for saddles.  He made the trip and when he went to take her order she said she

wanted to contact me directly.  She didn;'t...and when I called her...she said she was still thinking about it...thus the change in

policy.  If people want to bring a horse to us we can do a fitting for a fee as it takes time and expertise.  But, we can't drive

especially in California traffic...unless a party has checkbook in hand.

Celeste knew this before she ever talked to Calif. rep.,...thus her post is quite inaccurate of what occured.  She is not one of

our clients....I don't know what she feels we owe her.

I just a few minutes ago, returned from a 400 mile fitting trip myself.  But..the party was serious and appreciated what we have

to offer...and will soon be riding a saddle that fits her horse.  All we ask is if we make the effort to do something right, we

expect the client to do the same.

Sharon Saare