RE: Happy 99 What it cost me

["Mike Sofen" <miksof7@gte.net>]

You got taken to the cleaners.  I'd be contacting your so-called computer
tech for a $950 refund.  Keep the $50 Norton anti-virus.  This virus can't
do ANYTYHING else but email stuff from your pc.  It can't damage hardware.
The 32 mb of ram means that your pc either needed more memory or was a piece
of junk to start with and it needed to be replaced.

You are implying that Ridecamp caused your pc to fail.  I can state this in
no uncertain terms - while you received the virus from Ridecamp, ALL of the
things you just paid for were unneeded, except for the anti-virus software.
I've been in the computer business for 14 years - this is a classic case of
a dealer or tech taking advantage of a situation.  I'm sending this thing
back to Ridecamp so that other folks will see how not to get taken advantage
of.

But don't take my word for it, get a second opinion locally.  Then demand a
refund.

Mike Sofen
Redmond, WA

-----Original Message-----
From: Nancy DuPont [mailto:Htrails@Earthlink.net]
Sent: Tuesday, March 30, 1999 12:03 AM
To: Ridecamp@endurance.net
Subject: RC: Happy 99 What it cost me


Just to get an idea of what that Happy 99 did to my computer, here is the
breakdown. I lost my software about one a week, My hard drive crashed, I had
trouble booting up. And I got a virus a day from Ride Camp.  Now I have
Norton Anti Virus and detected six Happy 99's coming in - the past two days
from RC.  Better check your own system!
>Nancy:
>
>Here is the cost figures for your PC, I will e-mail you this and will
>hand carry upstairs a copy of this e-mail and the Wrap-Up memorandum
>and receipts, I do not have the receipt for the disk drive, it should
>be available the first part of next week.
>
>April 1999  (labor & fetching)		$500.00
>May 1999  (out of pocket expenses)	$524.15
>					Total			$1024.15
>
>My Out of pocket costs:
>
>	Norton SystemWorks version 2.0		$59.99
>	WinFax Pro					$119.99
>	Tax						$14.85
>	Subtotals							$194.83
>	32 Megs of Ram				$64.95
>	Microsoft Office Professional			$216.50
>	3 1/4" disk drive					$37.87
>	$10.00 for Carrie for Purchasing
>		MS Professional for you			$10.00		$329.32
>	Total								$524.15
>
>Thank you Jack
>
>
>-----Original Message-----
>From:	Jack Sheen [mailto:JackSheen@email.msn.com]
>Sent:	Tuesday, March 23, 1999 6:22 AM
>To:	Nancy DuPont
>Subject:	RE:
>
>The items you mentioned will be accomplished by:
>1. I'm not planning on leaving, but business is business.
>2. When I format your C drive there goes that virus.
>3. I don't understand " and not reload it to the new stuff", I think
>your talking about Norton Anti-virus that will stop this madness w/
>viruses.
>4. Add a new floppy disk drive.
>
>Your last statement, " otherwise, ok, it is my understanding that you
>are agreeing to our terms and conditions.
>
>-----Original Message-----
>From:	Nancy DuPont [mailto:htrails@earthlink.net]
>Sent:	Monday, March 22, 1999 9:45 PM
>To:	Jack Sheen
>Subject:	Re:
>
>Where are you going????
>That prompted in the event you are not living on my property?
>
>It looks ok, but I do not see anywhere that we are going to eliminate
>the
>Happy 99 virus forever - and not reload it to the new stuff.
>And fix the floppy disc drive.
>Otherwise, ok!
>Nancy
>
>At 11:52 AM 3/22/99 -0800, you wrote:
>>Nancy:
>>
>>This will document two items:
>>1. What you want accomplished on your PC.
>>2. Terms of Payment
>>
>>Should any of this not be correct please, document what you want added
>>or deleted and I will respond.
>>
>>Please respond back, your response will confirm the accuracy and
>>commitment to our agreement.
>>
>>1. What you want accomplished & what I will be doing:
>>
>>a. Completely rebuild your PC, tear the case down and replace each
>>component after cleaning everything.
>>b. Install software: Window 98 (you will supply), Norton SystemWorks
>>version 2.0, Microsoft Office Professional 97, Eudora, two printers,
>>tape backup, and other software you have that I am unaware of the
>>names.
>>c. I will pay for Microsoft Office Professional 97 Norton System
>Works,
>>the Carrie will by at student rates.
>>d. Install Visioneer PaperPort Vx, single sheet scanner, that I will
>>pay for.
>>e. Work is scheduled to begin on March 23 and completed on 25 March.
>>f. You will need to provide a dedicated telephone line for 12 hours,
>>this means to me NO interruptions on this line, it will be used to
>down
>>load all your system/programs updates from the Internet.
>>g. You will provide all registrations numbers, passwords and any other
>>security items you have installed.
>>
>>2. Terms of Payment:
>>
>> a.	Labor will cover in full, the Rent & PG&E for April 1999.
>> b.	Software purchases will be carried over to May 1999, and will be
>>deducted from that months rent.
>>
>>If for any reason I am not living on your property, all this money is
>>due and payable within 3 business days of me moving off your property.
>>
>>
>>
>>
>
>
>
>


=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Ridecamp is a service of Endurance Net, http://www.endurance.net.
Information, Policy, Disclaimer: http://www.endurance.net/RideCamp
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Ridecamp is a service of Endurance Net, http://www.endurance.net.    
Information, Policy, Disclaimer: http://www.endurance.net/RideCamp   
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=