ridecamp@endurance.net: Re: [endurance] Another OF saddle problem

Re: [endurance] Another OF saddle problem

Lynne Glazer (lglazer@cyberg8t.com)
Wed, 24 Jul 1996 20:45:45 +0000

Diane, I am also well aware of OF's poor rep for customer service.

Over the spring, my 1991 cutback was soring my horse and rubbing hair
off in the loin area. Turned out that one panel was flexing more in
front than the other.

I was quite nervous about sending my saddle to OF for repair. I have the
1D1D panels and was not interested in the least in the newer panels.

TMALSS, Gilbert diagnosed over the phone that I had a broken panel,
arranged for priority repair due to "being in competition", and I am
very satisfied with the repair. The replacement cost $137.50, including
shipping, which is reasonable.

And best of all, it fits my horse again, no shimming.

After getting eyeball to eyeball with Len Brown at the convention for 30
minutes (and he took notes), I would suggest that they are trying to get
their stuff together, and that contacting Gilbert directly is a good

> This company is developing a history of poor customer service and now
> documented instances of poor quality control. If anyone has a similar
> problem I would not only write to the company but I would also notify
> their state's consumer advocate. In addition I would recommend writing
> to Trail Blazer, Equus, Western Horseman, and other publications
> detailing any problems encountered.