RE: Zilco

["Kathy Mayeda" <Kathy_Mayeda@atce.com>]

Title: RE: Zilco

Was it that defective buckle type that caused the leathers to crack?  I had the same experience and yes, the company was very good about responding!  The replacement pair is holding up just fine so far.

K.

-----Original Message-----
From:   Truman Prevatt [mailto:tprevatt@mindspring.com]
Sent:   Friday, August 10, 2001 2:15 PM
To:     RideCamp
Subject:        RC:  Zilco

A couple days ago I posted regarding a problem I had with a new pair of
Zilco stirrup straps. It was in a response to another post about this
product. Subsequently I have received a post from Zilco asking me what
the problem was and indicating they had a "bad batch" which showed the
same problem I had with my stirrup straps.

They have offered to replace the defective straps at their expense.
Needless to say it is refreshing to find a company that stands behind
its products and strives for customer satisfaction. Since I posted about
the problem I had, I though it only fair to post  about Zilco's
response.

Truman




=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Ridecamp is a service of Endurance Net, http://www.endurance.net.   
Information, Policy, Disclaimer: http://www.endurance.net/RideCamp  
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=