Re: RC: re: WARNING!

[CMKSAGEHIL@aol.com]

In a message dated 7/27/00 6:42:10 PM Pacific Daylight Time, 
fasterhorses@gilanet.com writes:

<< Driving halfway across the country each time we need to deliver artwork to 
 the printer isn't exactly time or cost effective.  On the other hand, if we 
 were wealthy enough, I'd love to do that.  It would have to be driving, 
 however, because trusting the baggage people on an airplane is about as 
 smart as trusting UPS in the first place.  The artwork in question would 
 not have been allowed on the plane as carry-on luggage.  Lif >>

My only point was that accidents happen, no matter how careful the company.  
Much as it hurts to lose things or have them damaged, one has to take an 
occasional disappointment in stride.  Personally, I've had better service 
from UPS than from USPS or FedEx, but nobody's perfect.  Several months ago, 
we paid over $100 for an overseas "rush" to get some desperately needed parts 
to Denmark to my husband, and the package languished in a customs office for 
over 2 weeks over a miscalculation about duty (the declared value was 
something like $10 over the "allowed" duty-free value due to a miscalculation 
in the exchange rate) and no one notified anyone as to where the package 
was--took that long to run a trace on it.  Nonetheless, I've had hundreds of 
timely transactions with UPS, and everyone makes an occasional mistake.

Heidi