Re: RC: Fwd: RC: non refundable entry fees

[Teddy Lancaster <Teddy@runningbear.com>]

Say, this topic is not new....how about giving the rider an entry for the next
years ride instead of a refund?  That way nobody is really out a lot.

teddy

SandyDSA@aol.com wrote:

> It seems to me that it would be more than fair to offer a refund to a rider
> whose horse has become debilitated - cannot go! Still, it is fair depending
> upon WHNE they cancel to withhold about $10 for expenses that have already
> been paid for. I don't know what teh threshold time wise would be. But anyone
> who cancels for reasons other than down horse, down truck, trailer trouble,
> illness, etc., really is not entitled to a refund. Where choice becomes a
> factor, then perhaps they need to make a BETTER choice - as in don't book up
> a spot if you are wishy washy about going - not if you expect a refund of any
> kind.
>
> In any case, a threshold of less than 5 days at LEAST would be a fair one I
> think simply to have a cutoff for refunds, expect for illness or injury.
> Sorry, but April's situation involves a level of choice - and not on th part
> of the RM. Whatever her personal reasons, it isn't fai to demand a refund 3
> days before the event. Keep this stuff up and many Rms will simply give out -
> they can't afford to do this for everyone who changes plans.
>
> 3 days is just not enough time unless someone got hurt or sick - and even
> then, RM should hold back a portion of it for their output.
> s
>
>   ------------------------------------------------------------
>
> Subject: RC: non refundable entry fees
> Resent-Date: Tue, 15 Jun 1999 16:57:51 -0700 (PDT)
> Resent-From: ridecamp@endurance.net
> Date: Tue, 15 Jun 1999 16:57:38 -0700
> From: Lynne Glazer <lynne@glazer.org>
> To: "lori cox" <blaircox@safeaccess.com>
> CC: ridecamp@endurance.net
>
> > Hi All,
> >Sorry to post a gripe here but I just found out that I probably won't get a
> >refund from the ride I was planing to attend last weekend. They cashed the
> >check as soon as they received it! Never had that happen before in the 7
> >years I've been going to Endurance Rides. Has anyone ever had that happen to
> >them? Do any of you Ride Managers out there do this? I did call as soon as I
> >found out that I wouldn't be going. (3 days before the ride) The lady I
> >talked to said that was too late! Shame on my Mom for deciding to visit me
> >from out of town!<g> Is there anything I can do? BTW it was the "Ride The
> >High Country Ride" put on by Al-Marah Arabians.
> >
> >Lori Cox
> >PS I am still waiting to hear back from Howard Shenk so MAYBE I won't have
> >to hurt anyone!
>
> Lori,
>
> Do you think just because they cashed the check that they won't offer you
> at least a partial refund?
>
> You asked what other RMs do.  I cash most of the checks before the event.
> There are a lot of things that must be purchased ahead of time, and some
> really huge checks that are written at the event, like to 4 vets, to the
> Park system for base camp, to the caterer at $10/head--the money's gotta be
> in the account ahead of time, or the checks will bounce.  Some of the stuff
> has to be paid in cold hard cash, no checks please.  (Porta-potties spring
> to mind). <g>
>
> My policy as stated on the entry is that riders whose horses don't pass the
> vet-in get a full refund.  Additionally, after the event, I send riders who
> don't complete a $10 certificate towards next year's ride (idea from TWH).
>
> Riders who pull days before the event still get refunded--lots of things
> can happen--horse goes lame/sick, rider goes lame/sick, truck breaks, kid
> gets sick, etc.
>
> Riders who don't call and withdraw, just no-show, get refunded with a
> snarl.  This year, maybe I'll withhold $10 for having to buy their meal and
> the accoutrements anyway.
>
> In general, at PS rides, when riders check in at the ride office, they get
> a pre-made packet which they can just pick up along with a number for
> vetting-in priority.  Only if there's a discrepancy in the entry is there
> any interaction with ride staff required (liability form not signed, costs
> figured wrong, horse or rider info missing, etc.)  There's a lot of office
> work required to make this easy for entrants the day of check-in.
>
> In the for-what-it's-worth category, this ride cost $8,000 to put on last
> year, and since it was the first year, necessitating purchase of a whole
> bunch of one-time stuff, it didn't break even.  That's a lot of dough, not
> exactly pocket change for this RM, anyway.
>
> Lynne
>
> Ontario, CA
> Norco Riverdance Ride (PS) 9/4/99
> and Rem-member Me, Celesteele
>
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