ridecamp@endurance.net: Re: Taking care of business.

Re: Taking care of business.

Truman Prevatt (truman.prevatt@netsrq.com)
Fri, 19 Dec 1997 21:34:35 -0500

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>The fact is, in my business, the customer is always right. THATS GOOD FOR
>BUSINESS...............

Amen,

I have been in the consulting racket for several years and I have a story.
I was given a task for something or another four years ago. The sponsor
and I went to some "hell hole" and installed the system only to find the
assumptions were wrong. The sponsor knew he had a problem but said lets
make it work. We both worked 72 hours with minimal sleep - all the sleep
we got was stretched out on the floor behind the computer. We made it work
and he was a hero.

Guess what - he has been extremely loyal ever since.

Truman

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