ridecamp@endurance.net: Refunds

Refunds

Wendy Milner (wendy@wendy.cnd.hp.com)
Wed, 28 May 1997 15:25:10 MDT

I'm hearing a lot of:
"If you think this is bad, you should see the other sports."
Sorry, I disagree with this attitude.

Yes there are worse groups out there. But just because other
groups have policies which are terrible does not mean that we should
be happy with what we have. Instead, we should look for the best
of the best and copy that policy or proceedure. Not only with
regards to refunds but also with anything else we can look at, see
is better and copy.

On refunds:

I think that if a deposit is required, and due to weather
(such as a major rain that prevents trucks from getting through, ice
storm that make roads dangerous, etc.) or an injured horse, then
the deposit should be refunded. Refund must be requested within a
reasonable time frame, 2 days or so, after the ride.

On a multi-day ride, if the horse cannot compete after the first day,
then any money tendered for subsequent days should be refunded.
For example on a five day ride, you think you can compete for all
five days and pay in advance. On day 2, your horse pulls up lame.
Only grade 1, and maybe if you were very careful you could baby him
through. But you decide to pull. You should get days 3-5 refunded.

If the rider just can't make it, then a refund should be made minus
a small admin fee ($10 or so).

If it is your first multi-day and you have no idea just how many days
you or the horse will make, then you should be allowed to say so up
front, pay by the day, and not be penalized. One of the big reasons
that I will not be going on the Rocky Mountain Ride is that there is
a big deposit required, and once you pay, that's it. At least that is
the way it looks on the entry form. I don't know if I can do two days
let alone five. I think I'll pick a no-deposit, get-your-money-back,
just-call-me-and-tell-me-you-are-coming ride first. Let's
see, there's a three day ride coming up:-)

On the business end:
I know from experience that rides do not make money. (If they do, they
are few. And probably have a lot more riders than we see here in the
Rockies.) If you don't love the sport, there is no reason to put on a ride.
But you shouldn't loose money either. If you do, then unless you have won
a lottery recently, you probably won't keep putting on rides.

You have to have some business sense, keep expenses down, pay your
bills, etc. But, you don't have to treat a ride as a business.

--
Wendy

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Wendy Milner HPDesk: wendy_milner@hp4000 Hewlett-Packard Company e-mail: wendy@fc.hp.com Mail Stop A2 Telnet: 229-2182 3404 E. Harmony Rd. AT&T: (970) 229-2182 Fort Collins, CO, 80525 FAX: (970) 229-2038

RReceived: (from majordom@localhost) by fsr.com (8.8.2/8.7.3) id OAA24121; Wed, 28 May 1997 14:55:13 -0700 (PDT) Resent-Date: Wed, 28 May 1997 14:55:06 -0700 (PDT) From: RUN4BEAR@aol.com Date: Wed, 28 May 1997 17:52:34 -0400 (EDT) Message-ID: <970528175230_70383569@emout17.mail.aol.com> To: ridecamp@endurance.net Subject: Re: Hyper Horse Resent-Message-ID: <"aJD5k.0.Yu5.vcAZp"@starfish> Resent-From: ridecamp@endurance.net X-Mailing-List: <ridecamp@endurance.net> archive/latest/10247 X-Loop: ridecamp@endurance.net Precedence: list Resent-Sender: ridecamp-request@endurance.net Errors-To: ridecamp-request@endurance.net

In a message dated 97-05-28 15:49:08 EDT, you write:

<< I have a horse, Arab cross, that starts of a ride beautifully, but once you move her into a quick trot or a canter it becomes close to impossible to get her to walk again. If you put any kind of pressure in the bit (like even THINK about it) she acts like she is going to rear straight up! Some times I won't even give her any contact and she ACTS like I am pulling her back. This horse is new to me, and I have no idea of her prior training, but she rode quite well when I first got her. She doesn't do this quite as much in the ring, mostly on trail rides. >>

Yes, I would first check out her mouth...not just teeth, but sores that may have been caused by bit, teeth or even something she ate. Sounds like she is anticipating pain, hence acting the way she does. Does she work in a hackamore? If she is fine in the hackamore...that might suggest mouth problems instead of behavior problems.

Good luck.

Teddy

eceived: (from majordom@localhost) by fsr.com (8.8.2/8.7.3) id OAA24186; Wed, 28 May 1997 14:55:31 -0700 (PDT) Resent-Date: Wed, 28 May 1997 14:55:18 -0700 (PDT) Message-Id: <1.5.4.32.19970528215509.00686624@mail.greatbasin.net> X-Sender: Pchaton@mail.greatbasin.net X-Mailer: Windows Eudora Light Version 1.5.4 (32) Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Date: Wed, 28 May 1997 14:55:09 -0700 To: ridecamp@endurance.net From: DreamWeaver <karen@chaton.gardnerville.nv.us> Subject: Gate into holds... Resent-Message-ID: <"ZfGXu2.0.Wv5.6dAZp"@starfish> Resent-From: ridecamp@endurance.net X-Mailing-List: <ridecamp@endurance.net> archive/latest/10248 X-Loop: ridecamp@endurance.net Precedence: list Resent-Sender: ridecamp-request@endurance.net Errors-To: ridecamp-request@endurance.net

One thing I forget to mention in my ride report about Camp Far West.

The way they ran the vet checks.

You came in, were given a time and had a half an hour to vet in. You vetted and P&R'd at the same time. Your hold time started from when you came in and were given a time, NOT when your horse met criteria. Also, the last 'out' vet check on this ride had pulse criteria at 68. I think that along with the 1/2 hour to come down at the lunch vet check allowed it to be a real race.

On other rides I've done, we come into the vet check and first thing we get our horses P&R'd. As soon as our horses pulse reaches 60 (standard for most rides around here), you get your 'time'. That is when your hold time starts. Then you have your hour hold time to vet in.

It seems to me that it is much more fair to the horse to get his full break after s/he reaches criteria. What do the rest of you think? As far as I know, this is the first ride I've done that I remember them doing it this way.

I think this type of system allows the horses to be run too hard and doesn't allow the horses with the best recoveries an advantage, which they have earned by arriving at the ride better prepared/conditioned. Is there a reason why all AERC rides are not done the same way?

Happy Trails,

Karen & Weaver 700 miles :) & Rocky 100 miles :-)

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