Trail Blazer Magazine

Lauren Horn (fourhorn@mail.fia.net)
Mon, 27 Jan 1997 20:51:27 -0800

I am hoping one of you out there in "Internet Land" know the people at
Trail Blazer Magazine. I have been a subscriber for sometime and did not
recieve the Nov/Dec issue. I never got a renewal notice and I figured
that my issue was lost in the mail. In early Dec. I left messages by
phone and e-mail to ask what the statis was on my subscription. Weeks
later, never getting a returned call, I sent in money for a renewal
(just in case) while leaving one more message. I sent a message with the
note to send me the Nov/Dec. issue ASAP.
My check was cashed and I expected to receive my late issue. Again,
weeks later I have not got one returned call. This has been going on for
at least 6 weeks! I have been polite and considerate, leaving the
information I requested in the message so all SOMEONE had to do was call
me, FAX me or E-Mail me the answer.
Recently I have left two more messages, almost begging someone to
return my call.I don't know what else to do. I love the magazine, but am
shocked at the lack of decent business manners and customer service.
`If someone knows the editor could you please give them a jingle. I'm
sorry this "dirty laundry" had to be posted but I know no where else to
turn.

Thanks,
Lauren Horn